Business Coaching

Despite demanding circumstances some Hospitality professionals achieve outcomes that others don’t, no matter how hard they try. What is their secret?

Two words: Business Coaching.

Real-World Consulting

SHG offers a comprehensive portfolio of hospitality business solutions. 100% of our work is uniquely designed to ensure the outcomes have a highest degree of context and utility for the individual operator and their business.


Our workshops provide operators with 'real-world' strategies and tools that can be used to drive meaningful change and growth in their people and their business.

Public Speaking

Jeffrey addresses businesses that encompass the restaurant & hotel industry, retail, non-profits, trade organizations, start-ups, and other audiences on topics including culture, better people practices, guest experience, leadership and business development issues.


If you don’t find a way for you and your business to keep abreast of the latest skills, best practices, processes, technologies and market insights, you will quickly start to find yourselves at a disadvantage: missed business opportunities, outdated thinking, stale experiences, stalled growth and so on.

Meeting Facilitation

We help change perspective, infuse groups and ideas with energy, address the elephants in the room, broaden possibility and potential.

Every Guest


Any business that wants to utilize a Hospitality model to create unique and meaningful experiences...

Sports Venues
Caterers & Banquets
Conferences & Events
Corporate Foodservice

Every Experience



Using the SHG Audit process to facilitate learning, better decision making, growth opportunities and take informed action.

Strategic Planning

The SHG Strategic Planning efforts will map out the processes and engage the resources needed to innovate your business.


Rolling up our sleeves and getting to work on creating a meaningful difference in you, your people, your business and your community.

Every Day


We believe you have to know where you are today in order to map out a route to where you want to be tomorrow or next month or next year. We make it part of our business to be current on roadblocks, detours, shortcuts, trends, systems, etc. And as in all of our relationships with clients, our interest is NEVER about the short term.

Our core business philosophy is that fixing problems or resolving issues isn’t enough. That real improvement requires innovating both your business and your business thinking so that you can innovate through the gap between your actual performance and your vision for success.

There’s a big difference between years of ‘business experience’ and years of ‘successful business experience’. Just because someone’s been in business for ‘X’ number years doesn’t mean they’ve had success or even more importantly, evolved their actual knowledge and understanding of how to build success. We’ve been building successful hospitality businesses for four decades.

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Our efforts will enhance your leadership and management abilities as well as your understanding of business in such a dramatic way that you will capture & retain new guests, grow your business, build your brand, kick-start your top line and take more cash to the bank