EXPERIENCE AS BUSINESS

Digging Deeper

1. Hire the values you are looking for. Not experience. 2. Find out why employees are not performing and ask what you …

Coupons do not work for long term success. Study after study has shown they do not. Who they help is the transient …

Imagine the best dining experience you ever had in your life, where you were the guest. Now imagine that kind of experience …

Here at Summers Hospitality Group® we have coached literally hundreds of very successful operators. When we think about what they all have …

A colleague asked this question in one of our forums recently and it has been haunting me ever since. So I must …

We’ve been talking a lot lately about Leadership so here are my top 17 hottest best practices. One-On-Ones: The best tool that …

OK new business owner. You open your doors for the first time; you are staffed to the gills to ensure you have …

Successful strategic leaders — the kind who thrive in today’s uncertain environment – do six things well: 1. Focus on the Guest …

After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing …

“Teamwork” has become a marketing term of art, used to sell all kinds of BS from books to training to workshops and …

There is a direct correlation between the amount of human interaction and the degree of actionable insight for every guest experience. …

I don’t do ‘cookie cutter’ programs. Most consultants or ‘coaches’ will offer you the same product, calibrated the same way, used …

Too many people, including operators, consultants and restaurant associations, fail to understand what strategy is and what it isn’t. There are …

The success of your business depends entirely upon your ability to attract and hire great people. That’s why it’s absurd to depend …

Success as a Business Owner or Operator has never been more challenging, due to increasing competition and higher demands to meet business …

A major part of your prime cost is food cost. Food cost can be calculated as follows: Net food purchases ÷ Net …

Yeah, yeah, another conversation about the same stuff to do in a down economy. Not really. I’m as fed up with them as …

Why should your business care about culture? The values, vision and mission of your business must be known and owned by everyone …

Beyond the strategic importance of mastering the fundamentals of hospitality, lie the critical business concepts upon which hinges the way you will intellectually approach the creation of your success.

1. Hire the values you are looking for. Not experience. 2. Find out why employees are not performing and ask what you …

Excellent experiences do not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your guest’s expectations …

Successful hospitality businesses understand how critically important the contribution of each individual is toward the businesses’ expectations and outcomes. Individual employees, meanwhile, …

Decision-making revolves around three considerations; Objectives, Alternatives and Risk. The key is balancing all three inputs in order to achieve the …

You’ve heard it time and time again: “Hire For Values, Train For Skills” Here’s why that’s critically important. You need people …

1. Go to the essence of the product. State the product’s essence in the simplest terms of its basic advantage. And state this …

Digging Deeper